What Is Call Centers?
A call centre or call center Is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
What Is The Best Call Centers In South Africa?
Top Best 20 call centers in South Africa
Explore these top 20 call centers in South Africa that have showcased exceptional customer service and efficient communication solutions:
- Mango5
When it comes to services, call center operations are one of Mango5’s areas of expertise. The company has trained customer service representatives who provide technical support solutions across different communications platforms like email, phone, and web/live chat.
- Sigma Connected
Sigma Connected is an award-winning company with a mission to be different and make a difference. With over 5,000 employees, this company provides outsourced call center solutions and customer contact services to well-known brands.
- CCI Global
CCI Global’s 15 years of experience makes it a go-to outsourcer in South Africa. How do they remain successful?
CCI Global has solutions to help its business partners grow and operate efficiently. For business growth, the company develops sales strategies that impact the business’ bottom line. Chat and email support, customer service, and social media are services to enhance its partner’s services and outputs.
- Wing Assistant
Wing Assistant provides executives, startups, and small and medium-sized businesses with the right remote talent who can work on mission-critical tasks.
Wing’s virtual assistants are game-changers for clients. They serve businesses in various industries, including e-commerce, real estate, healthcare, and construction.
- TDS Global Solutions
TDS Global Solutions, formerly TeleDevelopment Service Inc., started as a small consulting firm. Armed with 30 years of knowledge and experience, the company became a leading provider of operational assistance and HR services worldwide.
- JT Call Centre
JT Call Centre wants to solve businesses’ operational challenges like any other call center company. It is the leading inbound and outbound contact center in Johannesburg, South Africa, providing an alternative to affinity-based sales and initiatives.
- Darkred
For darkred, a good product is something with excellent after-sales customer service. Passion for the service industry drove the founders of darkred to establish this company. Their story started with a mission to manage its call center service and provide world-class service to its customers.
The company provides trained agents and the darkred platform itself. Moreover, darkred is also responsible for the whole job life-cycle until completed–ticket creation, job logging, resource scheduling, and customer satisfaction surveys.
- Telumac
Telumac believes that focusing on services that help a business grow is sensible. For the people of Telumac, outsourcing call center services can make or break today’s businesses. It is a cost-effective way to satisfy and retain loyal customers when done right.
Telumac has mastered the art of helping companies boost their sales and generate leads being in the industry for several years. Their efforts resulted in the successful conversion of visitors to paying customers.
- 121 BPO Services
121 BPO Services’ mission is to deliver an exceptional customer experience. They do this by ensuring they have the right employees to perform the job. 121 BPO also uses a customer-centric approach and advanced technology to achieve its goal.
The company’s specialists provide customer and consumer care services, complaints management, technical support, and contact center consulting.
- Boldr
Boldr’s mission and purpose revolve around the three C’s–clients, communities, and companies.
Boldr will devise custom-built outsourcing solutions out of each firm’s requirements to help their business grow. They take this up a notch as it adopts their KPI, culture, and values.
- Outworx
Innovation, investment, and insight–these three I’s ensure that Outworx remains at the forefront of the Global Business Services (GBS) sector. It follows a customer-centric approach to give an edge to its partners.
Outworx focuses on helping clients grow their businesses. Its workforce specializes in contact center solutions, customer service, inbound and outbound sales, and lead generation.
- CareCall
CareCall delivers tailored call center solutions to businesses of all sizes. With 25 years of experience, the company continues to deliver the attention and care its partners deserve. CareCall handles the call center operations while its clients focus on core matters.
CareCall is an expert in the following services: telesales, call center, event and RSVP management, FSP services, customer complaints management, surveys, and order taking. Its call center service is also flexible regarding campaign handling, whether inbound or outbound.
- Ninzi-Connect
Ninzi-Connect has excelled in the industry for over 25 years as a telecommunications and customer engagement solutions company. They provide contact center management solutions to improve customer engagement and customer experience.
Ninzi-Connect designed its solution portfolio to promote an efficient business process and boost performance in contact center and back-office environments.
- Real Receptionist
The idea of the Real Receptionist sparked when the creators of Arc Tech recognized clients’ need not only for a telephone system but also for someone reliable who could handle incoming calls.
The company promoted the concept of a virtual receptionist to small businesses that cannot hire full-time employees. Fortunately, the Real Receptionist received a positive response.
This technology ensures that the callers receive a professional and prompt greeting whenever and wherever they are.
- 3iSolutions
As one of the oldest BPO contact centers in South Africa, 3iSolutions takes pride in its contribution to the industry.
A group of entrepreneurs and professionals established the company in 2003 to effectively and efficiently cultivate a positive customer call center experience.
Since its inception, 3iSolutions has implemented advanced communication solutions that can lower the cost of customer engagement while increasing the return on investment (ROI) of each customer interaction.
- Boomerang Marketing
Boomerang is one of the go-to BPO destinations in South Africa. It isn’t surprising since it has helped other businesses position themselves in various industries.
The company wants to foster meaningful people connections through its services. This includes customer sales and retention, customer experience services, multi-channel inbound and outbound call center, and B2B marketing and sales.
- Consumer Links
Consumer Links is a believer in many things. First, the company believed there was a more efficient way of managing outsourced business processes. It understood the hardships of finding reliable outsourcing partners, which paved the way for putting customers as its top priority.
Second, Consumer Links believed BPO services should be more than a cost-saving solution. It should drive real business value and create lasting relationships. These beliefs boil down to one thing–empowering and transforming businesses through near-shoring and off-shoring models.
- Talksure
Talksure’s humble beginning started in 2010. It has successfully contributed to the growth and success of many business owners and entrepreneurs. Today, Talksure is an award-winning financial services provider in South Africa and the international markets.
A centralized customer contact center is the core operation of Talksure. Inside this hub is a successful sales agents with neutral accents. They also manage outsourced solutions and customer care inquiries.
- VirtuCall
Most businesses want to establish a remarkable digital footprint, which is what VirtuCall offers.
VirtuCall is a call center company focusing on customer acquisition, retention, and care. Equipped with experience and knowledge, the company’s professional agents listen and develop solutions according to the client’s needs and objectives.
- SA Commercial
SA Commercial is another award-winning BPO provider in South Africa and international markets.
One of its missions is to create inspired experiences, achievable by managing customer experience effectively and meeting customers’ needs.
What Are The Main Centres In South Africa?
- Map of the major cities in South Africa.
- Johannesburg, one of the major cities in South Africa.
- Major cities in South Africa: Cape Town.
- Durban, the third largest of the major cities in South Africa.
- Pretoria.
- Bloemfontein.
- Kimberley, one of the major cities in South Africa.
- Port Elizabeth.