What Is Service Companies?
Business services are a recognisable subset of economic services, and share their characteristics. The essential difference is that businesses are concerned about the building of service systems in order to deliver value to their customers and to act in the roles of service provider and service consumer.
What Are Types Of Service Companies?
- Athletic training services
- Housekeeping services
- Business consulting services
- Maintenance services
- Graphic design services
- Financial advisory services
- Transportation services
- Web design services
- Content marketing services
- Legal services
- Accounting services
- Engineering services
How Does A Service Companies Works?
A “service business” is a type of business operation where the company offers a service of some kind of professional services.
Unlike a product that you purchase and that is tangible, a service business does not deliver to you a tangible good but carries out certain tasks for you, executes a mandate, or uses its knowledge and expertise to achieve the desired result.
Consider a service business to be an enterprise made up of individuals knowledgeable in a certain area of expertise helping their clients or doing a certain type of work for the benefit of their clients.
Since the rendering of a service is more intangible (when compared to the delivery of a product), successful service companies are those who are able to provide an amazing customer experience.
A good customer experience means explaining the scope of the services, providing high-quality services, keeping the client informed of the service progress, making sure the client’s questions are answered, addressing any issues during the project, and anything else that keeps the client satisfied.
Very often, service companies will differentiate themselves from their competitors based on the customer experience offered to their clients.
Top Service Companies In South Africa:
| Rank | Company | Industry |
|---|---|---|
| 1 | Absa Group | Financial Services |
| 2 | EY | Professional Services |
| 3 | FNB South Africa | Financial Services |
| 4 | KPMG | Professional Services |
| 5 | Sasol | Chemicals |
| 6 | Mukuru | Financial Technology |
| 7 | Deloitte | Professional Services |
| 8 | Capitec | Financial Services |
| 9 | Vodacom | Telecommunications |
| 10 | MTN | Telecommunications |
| 11 | Deutsche Post DHL Group | Logistics |
| 12 | Mazars | Professional Services |
| 13 | PepsiCo | Food and Beverage |
| 14 | Bayer | Pharmaceuticals |
| 15 | Tata Consultancy Services | Information Technology |
| 16 | Discovery Limited | Financial Services |
| 17 | Nampak | Packaging |
| 18 | Sibanye-Stillwater | Mining |
| 19 | Toyota Motor Corporation | Automotive |
| 20 | Standard Bank South Africa | Banking |
| 21 | Woolworths Group | Retail |
| 22 | Unilever | Consumer Goods |
| 23 | SGS | Testing and Certification |
| 24 | A.P. Moller – Maersk | Shipping and Logistics |
| 25 | Roche | Pharmaceuticals |