What is a BPO Company?
Business process outsourcing (BPO) is the act of outsourcing some aspect of your business’s operations to a third-party vendor or service provider.
A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses.
Top BPO Companies In South Africa
South Africa is known for its growing Business Process Outsourcing (BPO) industry. BPO companies provide various services, such as customer support, telemarketing, data entry, IT support, and more. Here are some of the top BPO companies in South Africa:
WNS Global Services
WNS is a global BPO company with a significant presence in South Africa. It offers a wide range of services, including customer care, finance and accounting, and research and analytics.
Teleperformance
Teleperformance is a leading BPO company with operations in South Africa. They provide customer service, technical support, and other customer-centric solutions.
Merchants SA
Merchants SA is a reputable BPO company that specializes in customer management services. They provide customer support, sales, and other related services.
CCI South Africa
CCI (Customer Contact Insights) is a prominent BPO company in South Africa, offering customer care, technical support, and sales services across various industries.
iContact
iContact is a well-known BPO company that provides customer experience management solutions. They offer multichannel customer support, sales, and technical services.
Webhelp South Africa
Webhelp is a global BPO company with operations in South Africa. They provide customer experience solutions, including customer support, technical support, and sales.
These companies have established themselves as leaders in the BPO industry in South Africa and have a track record of delivering high-quality services to their clients.
However, it’s always recommended to conduct thorough research and consider factors like specific requirements, industry focus, and client testimonials before partnering with a BPO company.
How many BPO companies are there in South Africa?
100
The overall South African BPO market is valued at $461 million, $272 million of which is attributed to traditional BPO, while BPaaS is valued at $188 million.
Currently, there are over 100 local and international BPO providers such as Teleperformance, EXL, WNS, and Webhelp operating in South Africa.