What is Telecommunication Ombudsman?
The Telecommunications Industry Ombudsman is a free and independent dispute resolution service for residential consumers and small businesses who have unresolved problems with their phone or internet service.
Telecommunication Ombudsman South Africa Contact Details
| Postal | Private Bag X10, Highveld Park,0169 |
|---|---|
| Physical | 350 Witch-Hazel Avenue, Eco Park Estate, Centurion, 0144 |
| Tel | 012 568 3000/1 |
| Web | www.icasa.org.za |
Can I complain directly to the Ombudsman?
How to complain to an ombudsman. Check the ombudsman’s website to see how to make a complaint – most of them have an online form.
Tell the ombudsman if you need extra support making a complaint – for example help filling out forms or making the complaint in a language that isn’t English.
Does the Ombudsman charge a fee?
Ombudsman Services is free to consumers. We are funded by the fee a company that is signed up to our scheme pays to have each complaint reviewed. This covers the cost of us handling the case.