Online Shopping Customs South Africa Contact Details

Online Shopping Customs South Africa Contact Details

An import tariff is a tax imposed on imported goods and services. Different rates of duty are applicable to different goods or commodities.

Once the goods to be imported have been identified, particulars can be provided to South African Revenue Service (Customs) at tel:

+27 (0)12 422 4000, who will advise on the relevant tariff heading and applicable duty (including VAT payable). The Sars website has information on Tariffs. Customs duties and VAT.

For help on export-related problems, you can contact the export help desk at: 

Tel: 0861 843 384 Monday to Friday from 08:00 to 16:00
E-mail: exporthelpdesk@thedti.gov.za

How do I contact customs about a package in South Africa?

All telephone calls to Customs offices are routed automatically to the SARS Contact Centre on 0800 00 7277.

How to avoid customs charges in South Africa online shopping?

Buy items from local vendors instead of importing to South Africa. If the item is sold locally, most times, it will be cheaper to buy it from local shops than importing to South Africa, especially when you add the import duty.

How much is the customs clearance fee in South Africa?

In South Africa, the current customs duty rate is 10% (with the exception of the majority of office equipment and motorcycles, which are subject to a 5% levy).

You can subtract 20% of the package’s cost from your customs charge if you receive goods from another nation.