Legal Services Ombudsman South Africa Contact Details

What is Legal Services Ombudsman?

The Ombud has been given the mandate to advance and safeguard the legal profession by investigating

complaints and alleged maladministration, as well as actions that may affect the integrity of the legal profession.

Legal Services Ombudsman South Africa Contact Details

Phone: (021) 657 5000 or 0860 103 236.

Share call: 0860 662 837.

What complaints does the Legal Ombudsman deal with?

We investigate complaints about the service you have received from your legal service provider. For example, you might be unhappy about the service you received when you made a personal injury claim,

when you bought a house, or when you tried to sort out a family law issue.

Do Legal Services Ombudsman charges per complaint?

The fee would be payable once a complaint had been formally accepted as a case by the Legal Ombudsman and would be collected at the end of the process.

The fee would apply to all complaints that are in the jurisdiction and are not dismissed or discontinued at any stage.

How long does Legal Services Ombudsman take to solve a complaint?

We aim to resolve complaints within three months of the date the complainant confirmed the details of the complaint with us.

However, if a final decision is required or we need more information, it could take longer.