Education Ombudsman South Africa Contact Details

What is Education Ombudsman?

The Ombudsman examines complaints from the public about certain actions of providers of public services including those in the education sector such as:

  • universities
  • institutes of technology
  • education and training boards
  • the State Examinations Commission, including the Reasonable Accommodations at the Certified Examinations (RACE) scheme
  • the Higher Education Access Route (HEAR) and the Disability Access Route to Education (DARE) schemes and

Education Ombudsman South Africa Contact Details

Contact the Call Centre (0800 872 222) and lodge your complaint.

Ensure that you take down the call center agent’s name and leave your contact details and be provided a reference number;

• Submit your complaint to our customer care email address: call centre@dhet.gov.za.

Is there an Ombudsman for Education in South Africa?

Yes. The Ombudsman deals with all complaints independently and impartially when deciding whether the action or decision of the education service provider was fair or reasonable.

How do I contact the Ombudsman in South Africa?

We can assist with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900.

Who is the current Ombudsman in South Africa?

Themba Mthethwa is a Human Rights Attorney and a versatile executive with a penchant of BEE activism.

What does the Ombudsman of South Africa do?

The Ombudsman is an independent, impartial public official with authority and responsibility to receive, investigate or informally address complaints about government actions, and, when appropriate, make findings and recommendations, and publish reports.

Can you challenge an ombudsman decision in South Africa?

Yes, you can appeal against a decision by the ombudsman but only if the ombudsman has made a formal ruling against you and granted you leave to appeal against that ruling. For more information on appeals see OSTI’s Governing Rules.