What is Consumer Ombudsman?
The Consumer Ombudsman is based in the Office of the Executive Director (OEX), reporting to the Deputy Executive Director for Outreach.
The Consumer Ombudsman acts as a liaison between consumers and the CPSC, helping to provide information and transparency about the regulatory process.
Consumer Ombudsman South Africa Contact Details
Tel: 067 777 4524 for all complaints.
Fax: 086 680 2128
e-mail: admin@saconsumercomplaints.co.za
Address: 153 ELIZABETH STREET, WONDERBOOM, PRETORIA, 0182
How do I lodge a consumer complaint in South Africa?
Consumers often think that approaching well-known regulatory bodies, like the National Consumer Commission (NCC), from the get-go, is the best and quickest way to resolve a consumer complaint.
However, while the NCC is undoubtedly a powerful option, there is a process that must be followed, and there are other options that must be exhausted before approaching any tribunal or ombudsman.
Thus, a successful consumer complaint is dependent on following the required process.
The first port of call is for the consumer to try and resolve the dispute directly with the supplier (always keep receipts, inspect goods before purchase, and report defects within six months).
If that is unsuccessful, the matter should be referred to a Dispute Resolution Agent, who will go through an Alternative Dispute Resolution (ADR) process.
These options are usually Ombudsman Schemes or Provincial Consumer Protection Authorities. Again, if the consumer does not get the desired outcome, there is still the option of approaching the NCC.
Who protects consumers in South Africa?
The mission of the National Consumer Commission (NCC) is to promote compliance with the Consumer Protection Act through advocacy and enforcement, in order to ensure fair business practice and uphold the social and economic welfare of consumers.
Who is the Ombudsman for Retail complaints in South Africa?
Telephone
- Telephone. Direct Tel +27 (0) 11 781-2607.
- Shared Call 0860 000 272.