What are Consumer Complaints?
A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”.
It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Consumer Complaints South Africa Contact Details
Tel: 067 777 4524 for all complaints.
Fax: 086 680 2128
e-mail: admin@saconsumercomplaints.co.za
Address: 153 ELIZABETH STREET, WONDERBOOM, PRETORIA, 0182.
Who is the Ombudsman for Retail complaints in South Africa?
National Consumer Commission (NCC)
The commission receives consumers’ complaints about shops, businesses, or companies.
Especially when it comes to compliance issues with the Consumer Protection Act and your rights as a consumer. Contact Details: Phone: 0860 00 3600 or (012) 761 3000.
How do I contact the ombudsman in South Africa?
We can assist with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900.
How does the Ombudsman deal with customer complaints?
The ombudsman will look at all the information and individual circumstances of the complaint, taking into account things like relevant laws, regulations, and good practices.
They’ll decide what’s fair and reasonable in their opinion, and give the consumer a certain amount of time to accept or reject their decision.