A call center agent is a person who handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints, or support issues.
A Call Center Agent Salary In South Africa
The average Call Center Agent salary in South Africa is R 213 600 per year or R 110 per hour.
Entry-level positions start at R 150 000 per year, while most experienced workers make up to R 492 000 per year.
How much does a Nedbank call Centre agent earn?
An early career Call Center Agent with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R148,984 based on 15 salaries.
A mid-career Call Center Agent with 5-9 years of experience earns an average total compensation of R172,000 based on 8 salaries.
Which call center pays the highest in South Africa?
Bluemercury, Inc. 2.2. R 13 627. per month. 199 reviews8 salaries reported.
Blue Mercury Financial Services. 3.0. R 11 592. per month.
Rewardsco Sales. 4.1. R 10 062. per month.
Nedbank. 4.1. R 9 151. per month.
Absa Group Limited. 3.9. R 7 881. per month.
What is the qualification for a call center job?
Call center jobs usually do not require any specific educational qualifications.
o be a call center agent, the minimum required education may be a bachelor’s degree or even a high school certificate.
Commerce, Arts, Communication, etc. Any experience with communications or sales and marketing is an added advantage.
Is call center jobs stressful?
Working at a call center can be stressful for employees.
It can also affect the efficiency of the call center and the overall success of the business.
Therefore, it’s important for call center managers to identify and address the sources of stress to ensure a more productive and positive work environment.