Visit the DStv customer self-service portal. Sign in using your Connect ID or enter your mobile number or surname, followed by your customer number or Smartcard number. After signing in, tap the Account button to go to the account page. There is an Add or Change button on the account page.
Below is How To Downgrade DSTV Package In South Africa
Upgrade/downgrade using MyDStv App ?
Visit Google play store or Apple Store and download the MyDstv app
Launch the app and enter your mobile number
Type your surname on the account profile
Click log in
Once you log in, click on the view all deals
Tick your current deal, and the ‘Change package now’ button will drop
Click on the button
Choose the bouquet you want to upgrade or downgrade to
Click on ‘Next’
You will see success which will indicate that your account has been upgraded or downgraded
How do I cancel my DStv subscription in South Africa?
Towards that end, DStv still retains its old method of termination of services. You can simply walk into any customer center and request a representative to cancel the service for you.
Alternatively, you can pick up your phone and dial customer service on Tel: (011) 289 2222.